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This is all about user’s confidential, credential and personal information taken by Adroit Tech Support during the course of conversation, troubleshooting or payment and also how Adroit Tech Support collect, uses and discloses personal and other information provided by the user or the client. This privacy policy also explains how Adroit Tech Support stores personal information for regular and uninterrupted services.
Adroit Tech Support provides remote support hence during the conversation we may take down your name, email, phone number, date of birth, gender etc for account creation purpose. We take any personal information over the phone, on remote or on the chat provided by you (“the user or the caller”).
And also when you (“User”) visit our website some of the information may be saved automatically such as your Internet Protocol (IP), Access time, Country and the language.
Computer system related information (One needs trouble-shooting) - Adroit Tech Support may require information related to your (User’s) desktop, laptop or the printer for the support service and it may include information like:
Above mentioned information may be required to follow linear and logical troubleshooting in order to give you better service
Adroit Tech Support may change any of the privacy policy on time to time and also the same shall be updated immediately in our website (www.adroittechsupport.com) under the privacy and policy section.
Adroit Tech Support may use the remote assistance tool (If required) to take the remote control of your (User's) computer and the same can be initiated by any of technician at Adroit Tech Support for the diagnostic and troubleshooting purpose. We inform our customer to be in front of the computer system during the course of troubleshooting and we ask you (User) to close the personal files and folders (If any).
Adroit Tech Support may use the cookies and other similar technologies available in your PC in order to provide you better and customized assistance. Cookies are small piece of information in form of data files stored by your browser in your computer’s hard drive or device. We can also keep record of your preferences that you specify with the help of cookies. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of our Sites and also as each browser may differ from each other so you can also check the same by going to the help menu of your browser.
Adroit Tech Support do not share or disclose any of your personal or credential information to any of the third party service providers or companies for any marketing, promotional or any other reason. If we merge or have any kind of contract with any third party service provider or companies in future the same shall be communicated to you through email or you can visit our website www.adroittechsupport.com and see the privacy policy section for any update about the privacy and policy of Adroit Tech Support from time to time.
We at Adroit Tech Support take special care of our customer’s personal information and data for security purpose. We use advanced security levels to protect the database which contains information of our customer.
If you have any questions, doubt or query related to our privacy policy you may write us to contact@adroittechsupport.com